FAQ
Partake frequently asked questions
Answers to the questions courses ask most about Partake: the tee sheet, the food and beverage point of sale, the kitchen display, the golfer site, food cost, CRM, the AI manager, Stripe payments, pricing, and security. Each answer describes a feature running in Partake. For anything else, book a walkthrough.
General
- What is Partake?
- Partake is golf course management software. It covers the staff tee sheet, food and beverage point of sale, kitchen display, and a course-branded site where golfers book tee times and order food, plus food cost, CRM, reporting, and an AI manager.
- Is Partake a tee sheet, a POS, or both?
- Both. The tee sheet and the food and beverage POS share one guest record, so the golfer who booked the tee time is the same person on the check.
- Who uses Partake?
- Courses running Partake include Cowboys Golf Club, Signature of Solon Country Club, Grayhawk Golf Club, Angel Park, and Arcis Golf.
- Is Partake veteran-founded?
- Yes. Partake is a veteran-founded company.
Tee sheet
- Can golfers book tee times online?
- Yes. Golfers book on the course-branded site against the same tee sheet the shop runs, and get a confirmation by email or text.
- Does the Partake tee sheet have a waitlist?
- Yes. Staff keep a waitlist on the sheet and can offer an opened time to the golfers waiting for it.
- Can we set rates by season and player type?
- Yes. The tee sheet setup covers seasons, player types with their own booking rules, and green-fee rates for each, including cart items.
- Does Partake handle leagues and standing tee times?
- Yes. Standing tee times are set once for leagues and regular groups instead of being rebooked every week.
- Can we take payment when a tee time is booked?
- Yes. Staff can quote, take payment, and refund from the tee sheet, and golfers can pay when they book online.
Point of sale
- Does the Partake POS work on an iPad?
- Yes. The POS is a native iOS app for iPad and also runs in a web browser.
- Can the beverage cart use Partake?
- Yes. Cart staff sell from the POS on an iPad with a Stripe Terminal reader, count stock on a stand sheet at the start and end of the shift, and receive orders golfers place to their tee time.
- Can staff open tabs and run tables?
- Yes. Tab and table are two of the six dining modes, alongside pickup, delivery, fast close, and event. Tables can be laid out on a floor plan.
- Can we split a check?
- Yes. Staff split by seat or item on the POS. On the golfer site a group can choose Pay my items, Split evenly, or Host covers.
- Can we charge a member’s account?
- Yes. Staff look up the member and post the check to their account through Golf365, including reciprocal clubs.
- Which card readers and printers work with Partake?
- Partake uses Stripe Terminal card readers and Star Micronics receipt and kitchen printers, with cash drawers that open from the printer.
- Can golfers order ahead for pickup at the halfway house?
- Yes. Golfers can place a pickup order to an outpost such as the halfway house from the course site, and staff see it on the POS order board with that destination.
- Can we track stock sent from the clubhouse to the cart?
- Yes. Partake Costs records transfers between locations, and the cart’s stand sheet counts stock at the start and end of the shift and shows the discrepancy.
- Does Partake open a cash drawer?
- Yes. A cash drawer connected to a Star Micronics printer opens when staff take a cash payment on the POS.
Kitchen display
- Does Partake have a kitchen display?
- Yes. Any Partake device can run as a kitchen display, routed by station, with POS and online orders on the same screen.
- Can the kitchen fire courses?
- Yes. Meal courses fire automatically on a set timing or when the server fires the next course.
- Does the kitchen display replace kitchen printers?
- It can. Kitchens can run screens only, printers only, or both, since Partake prints fulfillment tickets to kitchen printers alongside the display.
- Do online orders show up on the kitchen display?
- Yes. Orders from the golfer site show up on the same kitchen screen as orders rung in at the POS, routed to the right station.
Golfer site
- Do golfers need to download an app?
- No. Golfers use the course’s own branded site in their phone’s browser to book tee times and order food.
- Can golfers order food to their tee time?
- Yes. On the golfer site an order can go out for pickup, to a table, to an address, or to the golfer’s tee time on the course. It lands on the same POS board the staff use.
- Can a group order together and split the bill?
- Yes. A golfer starts a group order from a share link or a table QR code, everyone adds their own items, and the group picks how to split the check.
- Can guests check out without an account?
- Yes. Guest checkout needs only a name, email, and phone. Golfers who want an account can sign in with Google, Apple, a passkey, or a phone code.
- Can the golfer site use our own domain and branding?
- Yes. The golfer site runs on the course’s own domain with its name, colors, and copy.
Food cost
- Does Partake track food cost?
- Yes. Partake Costs shows recipe and theoretical food cost against what the POS actually sold, alongside waste and inventory counts.
- Can we manage vendors, purchase orders, and invoices?
- Yes. Partake Costs covers vendors and vendor items, purchase orders, AP invoices, bill payments, transfers between locations, and reorder points.
CRM
- Can we send email and text campaigns to guests?
- Yes. Staff send email and text from Partake to guests whose profiles come from their bookings and checks, and can attach vouchers or promotions.
Reporting
- What reports does Partake have?
- Partake reports cover sales, transactions by tender, orders, ordered items, guests, and payouts, plus shift summaries. Filter by location, shift, employee, event, and date range.
- Can we export reports to Excel or PDF?
- Yes. Reports export to CSV and Excel, and sales and transaction reports also export to PDF. Finished reports are emailed and stay in the recently run list to download again.
- Do reports include member charges?
- Yes. The transactions report lists every payment by tender, including member charges, with the reciprocal club and member number when there is one.
AI manager
- Does Partake have an AI assistant?
- Yes. The Partake AI manager answers questions about sales, orders, shifts, menus, and guests from live data, and shows live widgets for the day.
- Can the AI assistant change our data?
- Only with approval. When a request would change something, the AI manager shows a confirmation card and waits for the manager to approve it.
- Can we connect Partake to our own AI tools?
- Yes. Partake runs a remote MCP server with OAuth sign-in and scoped read and write access, so an AI tool that supports remote MCP servers can work with your Partake data.
Integrations and payments
- Which payments does Partake take?
- Partake runs on Stripe: cards online, Apple Pay and Google Pay, cards on file, and Stripe Terminal readers in person. Staff can also take cash and gift cards, and member charges post to Golf365.
- Can we bring our own card processor?
- No. Partake processes cards through Stripe, both online and on Stripe Terminal readers in person.
- Does Partake work with EZ Links / Golf365?
- Yes. Partake looks up members, posts member charges, accepts Golf365 gift cards, and posts food and beverage tickets back to Golf365.
- Does Partake post to QuickBooks?
- Yes. Partake connects to QuickBooks, maps sales to your GL accounts, and syncs sales, orders, payouts, and member charges.
Pricing
- Can one account run several courses?
- Yes. Enterprise puts many courses and outlets under one organization, with roles by property and reporting across locations.
- How is Partake priced?
- Pricing is scoped to the property: which products you turn on, how many courses and outlets you run, and how many devices you need. Pro is one course; Enterprise is a group of courses. Request a quote from partake.golf.
Security
- Can we control what each staff member can do?
- Yes. User roles and rights limit what each person can see and change, and an activity log records who changed what.
- Who processes card payments in Partake?
- Stripe. Card payments on the golfer site, Apple Pay and Google Pay, cards on file, and Stripe Terminal readers at the POS are all processed by Stripe.